Guarantee Policy

In order to guarantee your hotel reservation online, an advanced deposit in the amount of one night (room plus tax) may be authorized to your card and charged to your credit card on the day of your arrival or any day before. Your reservation may be canceled if this charge is declined and an alternate method of payment is not provided.

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For security purposes, registered guests are required to present the same credit card used for any guarantee deposits at check-in. If that credit card is unavailable, or if you elect not to use it, we may choose to refund the original deposit and require a different credit card for the charge.

For Special Events: A guarantee deposit in the amount of one night (room plus tax) will be charged when you make your reservation. Reservations may be canceled if this charge is declined and an alternate method of payment is not provided.

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Credit Card Payments

If you choose to use the same credit card to pay for your stay that was used to make your reservation, you may see separate charges on your card, depending on how your reservation was made:

• A charge for the advanced deposit posted on the day your reservation was made,

• Authorization for all remaining charges (room, incidentals, taxes, and fees) will be taken at check-in. This authorization may be incremented during your stay based on charges billed to your account. The total balance due will be charged on your check out date.

Please also note that if you made your reservation through another site (Expedia, Booking.com, etc.), your incidental charges (resort fee, restaurant or bar charges billed to your room, parking fees, additional amenity/service charges, etc.) may appear as a separate charge.

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Billing Questions

We strive to be completely transparent about our charges and the items on your bill. Our staff will gladly review your bill, explain all charges, and make necessary adjustments for you. We ask all guests with billing questions to please submit copies of their bill and questions to mybill@marseilleshotel.com. Whenever possible, we prefer our guests to allow us to explain charges and resolve billing issues before initiating disputes with their credit card companies. To ensure your requests are handled promptly, please do not direct billing questions to our reservations department or front desk. One of our managers will reply to your billing questions within 3 to 5 business days.

 

Cancellations and No Shows

Cancellations and changes to your stay dates must be made with our Reservations Department 48 hours prior to your date of arrival. Cancellations made with less than 48 hours notice will be charged one night plus tax to your credit card.  Rooms are held for guests until 5am (EST) on the date following the scheduled arrival date, after which the reservation is cancelled and a no-show charge (one night plus tax) applied to the credit card on file.

 

For Special Events: Reservations for stays during special events require 14-day advanced notice to cancel or change your reservation without penalty. Cancellation, no shows, or reservation changes made less than 14 days prior to your scheduled arrival date will incur a non-refundable penalty charge.

 

Early Departures - Early departures are considered cancellations for unused dates (including the date of departure) and our 48-hour cancellation policy will apply.

 

For Special Events: Early departures during special events are considered cancellations for any unused dates (including the actual date of departure) and our Special Events Cancellation Policy will apply.

Special Event Dates

 

A minimum length of stay may apply for special events. For more information on minimum stay requirements for a specific event, please contact reservations at 800.327.4739 or reservations@gomiamibeach.com.

Please see the “Advanced Deposits”, “Cancellations and No Shows”, and “Early Departures” sections above for our special events policies.

View a list of upcoming special events. We reserve the right to change or add events.

Security Deposit

 

Guests are required to leave a security deposit on a credit card or in cash. Deposits authorized to credit cards in the amount of $100 USD. The portion unused by incidentals will be refunded at checkout. Depending on your bank, it may take 5 to 7 business days for refunded amounts to be reflected in your account.

Resort Fees - WAIVED

The Marseilles Hotel charges a $22 + tax per day resort fee.

 

Our Resort and Bar Fee is an excellent value and includes:

• Two lounges and an umbrella at the beach (1 pass for each day of your stay)

• Free Wi-Fi for your entire stay

• Cocktails at our nightly happy hour

• Free domestic calls from your room

 

Occupancy Limits - Please be aware of the following maximum occupancy limits for our guest rooms:

• Classic King and Signature Oceanview King – Max. 2 Adults

• Classic Double and Signature Oceanview Double – Max. 4 Adults

• Classic Three Bed – Max. 4 Adults

• Junior, Hot Tub and Penthouse Suites – Max. 2 Adults

 

Additional Guests

All rates are for single or double occupancy. Additional adults or children 12 years and older may stay in the room (up to the occupancy limit for that room type) for $10 plus tax per additional person.

 

Extra Beds

Rollaway beds will be provided upon request (subject to availability) for $15 plus tax per day. Limit of one extra bed for rooms with king beds only. Extra beds cannot be provided for rooms with 2 double beds.

 

Minimum Guest Age

Guests must be 18 years or older to check-in. Guests under 18 years old must be accompanied by a registered adult for the duration of the stay.

 

Pets

Pets are not permitted in the hotel’s public areas or guest rooms, with the exception of documented service animals.

 

Smoking

The Marseilles Hotel is proud to be a smoke-free property. Smoking is prohibited in public areas of the hotel and in guest rooms. A minimum $200 cleaning fee will be charged for smoking in guest rooms.

 

Firearms

It is our policy that we do not allow anyone to possess firearms in public areas of our hotel. If you are travelling with a firearm, please store it, unloaded in your room safe. The only exceptions are: A. Sworn federal, state or local law enforcement officers while on official business and, when off duty, when required to carry weapons in the jurisdiction by statute, ordinance or rule, or an exception otherwise made by a Regional Senior Vice President. B. Insured and/or bonded armored car service employees under contract to the hotel, hotel guests, tenants or concessionaires, when required by law or for insurance. C. Airline flight crew members authorized by federal law who have current and valid credentials issued by the Department of Homeland Security/TSA as Federal Flight Deck Officers (“FFDOs”).

It is our intention is simply to provide a reasonable degree of safety and security at all times for every guest, tenant, customer, visitor and team member coming onto our property.

 

Quiet Hours

For the comfort of our guests, we as that all guests observe quiet hours from 11pm to 9am.

 

Parking

We offer 24-hour self-parking for $31 plus tax per car, per day. The hotel parking lot is a block away (approx. 500 feet or a 2-minute walk) from our hotel. Parking spaces are limited and provided on a first come, first serve basis. Parking spaces cannot be reserved in advance of arrival. Parking passes available at the Front Desk and must be displayed at all times.

 

Sending Mail and Packages to the Hotel

We are happy to receive your packages and hold them for you until you arrive for your stay. Please read our Mailing Instructions and Package Policies for information about our terms and fees prior to sending mail to the hotel.

 

Other Policies

It is the Marseilles Hotel’s practice to enter any occupied room at a minimum of once per 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied room.